order ymaa-38980

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order ymaa-38980

Postby sengtsan » Wed Jan 11, 2012 3:36 pm

Hello,

I have recently placed an order (ymaa-38980).I contacted YMAA about it using both an email address that showed up when my order was completed and 36 hours later using the contact form but received no response.

Did someone received my messages?
Thanks
sengtsan
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Re: order ymaa-38980

Postby trimax » Thu Jan 12, 2012 7:06 am

Hello sengstan,

YMAA Publication Center's customer service representative will contact you today about your order of Monday, Jan 9, 2012, ymaa-38980. Sorry about the delay in replying and thank you for your patience.
trimax
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Re: order ymaa-38980

Postby sengtsan » Fri Jan 13, 2012 1:07 pm

Hello Trimax

Thanks for your early answer.
No one has contacted me yesterday, nor today.

Best regards.
sengtsan
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Re: order ymaa-38980

Postby trimax » Fri Jan 13, 2012 2:09 pm

I will again inform customer service to try again to contact you. Sorry about the delay.
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Re: order ymaa-38980

Postby sengtsan » Fri Jan 13, 2012 2:41 pm

Thanks Trimax.

If somebody tried to contact me ,I would be happy to know what mean was used because I checked my email box (junk mail folder included) and found nothing. I listened to the answering machine of my phone and no message was left.


As you may know if you had a chance to read the message I sent, the problem I contacted them about was real. If someone had the messages and corrected the problem before my order was sent it is all good, and just a confirmation message of this from the customer service would have been appreciated. If no one had my message then it is too late, it makes it much more complicated.

Best regards

Edited to remove some excessive and unfair statements after problem was resolved easily.
Last edited by sengtsan on Fri Jan 13, 2012 4:18 pm, edited 2 times in total.
sengtsan
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Re: order ymaa-38980

Postby trimax » Fri Jan 13, 2012 2:54 pm

Hi sengtsan,

I have no knowledge about the messages sent to customer service because I have absolutely no access to them. As far as I can do, I will try to contact the customer service department and insist once more that they resolve this issue for you. Thank you for your patience.
trimax
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Re: order ymaa-38980

Postby sengtsan » Fri Jan 13, 2012 3:10 pm

Once again, you are really thanked for that.
sengtsan
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Re: order ymaa-38980

Postby sengtsan » Fri Jan 13, 2012 3:46 pm

Hi trimax,

The problem has been solved.
Thanks for being here when someone's presence was needed.

Best regards
Sengtsan
sengtsan
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Re: order ymaa-38980

Postby trimax » Fri Jan 13, 2012 3:50 pm

I am glad that it all worked out fine. Thank you for shopping on YMAA.

We will always be here if you need us again!
trimax
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Re: order ymaa-38980

Postby sengtsan » Fri Jan 13, 2012 4:13 pm

trimax wrote:I am glad that it all worked out fine. Thank you for shopping on YMAA.

We will always be here if you need us again!


I have already shopped with YMAA , it was fine everytime. For this last order, it looks like it was a bad string of circumstances. This can happen to everyone from time to time, it was our turn.

I will shop again for sure. :D
sengtsan
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Re: order ymaa-38980

Postby Drablak » Sun Jan 15, 2012 7:30 pm

Well you have been luckier than me. I've placed an order on November 22 and I'm still missing one book. I've tried many times to contact customer service to inquire about that (4th) book with no answer.

This is really not very professional.
Drablak
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Re: order ymaa-38980

Postby trimax » Mon Jan 16, 2012 4:59 am

Hello Drablak,

Customer satisfaction is one of our priorities, so can you please let us know what is your order number? I will request our customer service department to contact you directly via the email and help resolve the missing book problem.
trimax
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